FAQs
What is Click & Collect?
Click & Collect allows you to make your purchases online from home and to pick up your products in store on the desired date! It’s easy and quick!
Where and when should I pick up my order?
Once your order is confirmed, you will receive a confirmation email with the date, the shop address and the pick-up hour.
I would like to order for tomorrow but I am given a minimum of 48 hours or 72 hours, why?
Some of our products require more preparation time and a longer production time. For all orders placed after 3 pm, the minimum time limit is 72h. Thank you for your understanding.
Do I have to wait in line to get my order?
No. Please submit the confirmation received by email to a member of the team. We will serve you as quickly as possible.
Is it possible to order products for two or more different dates?
No, you will need to make two separate orders for the relevant dates.
Why can’t I order for a later date than a month?
It is not possible to order more than a month in advance simply because we change the menu regularly, depending on seasons and the products available from our suppliers. A creation can be à la carte in March and be replaced by a new one in April!
When I am on site to pick up my order, would it be possible to make a new order?
It is possible to make a new order however we cannot allow you not to queue as this would not be very respectful for customers who have patiently waited their turn.
Is it possible to have my order delivered?
No, we do not have a delivery service.
What methods of payment are accepted in store?
We accept payments by Credit Card, American Express and cash in our shop.
The pastry was broken when I arrive home.
We are in no way responsible for a transport problem (motorcycle, bike) or for a person who may have pushed you in the street. If you believe it is a completely different problem, we invite you to contact the following address and explain your experience: [email protected]
I bought products and I would like an invoice
If the confirmation email is not sufficient, we invite you to send your request to the following email address: [email protected]
I would like to make a story or pictures for Instagram?
You are free to take pictures of and stories about our products, not people, for your Instagram content in the store.
What time can I pick up my order?
Pick up is possible from 10am to 5pm from Tuesday to Friday, and from 10 am to 4pm on Saturdays, at the shop.
How can I transport my pastries?
We recommend that you transport the pastries as straight as possible without any sudden movement. Should you take more than 1 hour to be back home, we strongly advise you to use a cooler bag or box so as not to break the cold chain.
How can I keep my pastries?
Our products must be stored in a refrigerator between 0 and 4 degrees, in their initial packaging so as to avoid moisture. It is preferable to eat them on the same day to guarantee the best freshness and flavor combination.
Is it possible to order a cake for more than 8 people?
We will study the possibility of your order for a cake for for more than 8 people. For this type of request we invite you to contact us at the following address with the description of your request and we will revert to you: [email protected]
Click & Collect allows you to make your purchases online from home and to pick up your products in store on the desired date! It’s easy and quick!
Where and when should I pick up my order?
Once your order is confirmed, you will receive a confirmation email with the date, the shop address and the pick-up hour.
I would like to order for tomorrow but I am given a minimum of 48 hours or 72 hours, why?
Some of our products require more preparation time and a longer production time. For all orders placed after 3 pm, the minimum time limit is 72h. Thank you for your understanding.
Do I have to wait in line to get my order?
No. Please submit the confirmation received by email to a member of the team. We will serve you as quickly as possible.
Is it possible to order products for two or more different dates?
No, you will need to make two separate orders for the relevant dates.
Why can’t I order for a later date than a month?
It is not possible to order more than a month in advance simply because we change the menu regularly, depending on seasons and the products available from our suppliers. A creation can be à la carte in March and be replaced by a new one in April!
When I am on site to pick up my order, would it be possible to make a new order?
It is possible to make a new order however we cannot allow you not to queue as this would not be very respectful for customers who have patiently waited their turn.
Is it possible to have my order delivered?
No, we do not have a delivery service.
What methods of payment are accepted in store?
We accept payments by Credit Card, American Express and cash in our shop.
The pastry was broken when I arrive home.
We are in no way responsible for a transport problem (motorcycle, bike) or for a person who may have pushed you in the street. If you believe it is a completely different problem, we invite you to contact the following address and explain your experience: [email protected]
I bought products and I would like an invoice
If the confirmation email is not sufficient, we invite you to send your request to the following email address: [email protected]
I would like to make a story or pictures for Instagram?
You are free to take pictures of and stories about our products, not people, for your Instagram content in the store.
What time can I pick up my order?
Pick up is possible from 10am to 5pm from Tuesday to Friday, and from 10 am to 4pm on Saturdays, at the shop.
How can I transport my pastries?
We recommend that you transport the pastries as straight as possible without any sudden movement. Should you take more than 1 hour to be back home, we strongly advise you to use a cooler bag or box so as not to break the cold chain.
How can I keep my pastries?
Our products must be stored in a refrigerator between 0 and 4 degrees, in their initial packaging so as to avoid moisture. It is preferable to eat them on the same day to guarantee the best freshness and flavor combination.
Is it possible to order a cake for more than 8 people?
We will study the possibility of your order for a cake for for more than 8 people. For this type of request we invite you to contact us at the following address with the description of your request and we will revert to you: [email protected]